Rate Schedule
 Application or Contract
 Rate Schedule Selection
 Application of Rate Schedules
 Service Deposits
 Rendering and Payment of Bills
 Denials or Continuance of Service
 Reconnection Charge
 Service to be Furnished
 Customer’s Installation
 Extension of Service
 Utility Equipment on Customer’s Premise
 Liability
 Metering
 Customer’s Use of Service Resale and Redistribution
 Exclusive Service
 Temporary Service
 Service Connections From Overhead Distribution Systems
 Service Connection From Underground Distribution System
 Power Installation
 Residential Service
 Radio and Television Interference
 General

1. Rate Schedule
      A copy of all available Rate Schedules is on file with the Indiana Utility Regulatory Commission. A copy of all available Rate Schedules and the General Terms and Conditions for Electric Service is available at the business office of the Utility.
      The Indiana Utility Regulatory Commission has continuing jurisdiction over all available Rate Schedules. Any Rate Schedule may be revised or changed from time to time in the manner prescribed by the Public Service Commission Act of Indiana or by other applicable laws and any such changes, when approved by the Indiana Utility Regulatory Commission, will supersede the present Rate Schedule.
      The General Terms And Conditions For Electric Service sets forth the conditions under which service is to be rendered and governs all classes of service to the extent applicable. In case of conflict between any provision of a Rate Schedule and the General Terms And Conditions For Electric Service, the provisions of the Rate Schedule shall prevail. top

2. Application or Contract
      A written application or contract may be required by the Utility before service will be provided, which, when accepted by Utility, shall constitute the agreement between Utility and Customer. Utility shall have the right to reject any application for any valid reason.
      Utility may require a long-term contract commensurate with the cost to Utility of making service available to the customer and/or the size of a Customer's load, which Utility is obligated to serve.
      No agent or employee of Utility has the authority to amend, modify, alter or waive any part of any Rate Schedule or any provision included in the General Terms and Conditions For Electric Service.
      In written contracts, no promises, agreements or representations of an agent or an employee of Utility shall be binding unless such promises, agreements or representations were incorporated in the contract before the execution and approval.
      The Utility reserves the right to reject any and all contracts submitted to it for approval. The Customer may not change from one Rate Schedule to another during the term of the contract except by written permission of the Utility.
      The benefits and obligations under any contract shall be binding upon the successors and assigns, survivors and executors or administrators, as the case may be, of the original parties for the full term of the contract; provided, however, that no assignment shall be made by Customer without first obtaining Utility's written consent. Utility may require the successor either to execute with Utility an assignment agreement wherein the successor -Customer assumes and agrees to be bound by the original contract or to execute a new contract for service. top

3. Rate Schedule Selection
      A copy of the current Rate Schedules and the General Terms and Conditions for Electric Service will be furnished to the Customer upon request at the Utility’s business office. Customer shall designate the rate schedule on which the application or available for the service requested. Utility will assist Customer in the selection of the rate schedule best adapted and/or required for the Customer’s service requirements but Utility does not assume any responsibility for the selection or that Customer will at all times be served under the most favorable rate schedule.
      A customer without a contract may change the rate schedule selection to another applicable rate schedule by written notice to Utility. The application of such subsequent selection shall continue for 12 months before any other selection may be made. In no case will Utility refund any monetary difference between the rate schedule under which service was billed in prior periods and the newly selected rate schedule. top

4. Application of Rate Schedules
      Utility's rate schedules are based upon the supply of service to one location, at one standard voltage, at one service connection and through one meter for the ultimate use by one Customer. When service supplied at one location involves more than one service classification or more than one service connection, each such service shall be separately metered and billed unless the rate schedule specifically provides for the totalizing of meter readings. top

5. Service Deposits
      The Utility may require the customer at any time prior to or after commencement of service to make a deposit equal to the estimated bills for two months' use of service. Interest at the rate of 3% per annum will be paid on such deposits. The interest will be credited on the next bill for electric service after October 1 of each odd year. The deposit, less any amount owing to the Utility for electric service, will be refunded when a service is disconnected or may be refunded by the Utility at any prior time. Deposits may be refunded by the Utility after satisfactory credit has been established by the customer with the Utility.

1. Interest will be paid on a quarter period basis only.
   
   
2. The Utility will not pay interest on deposits more than one month after discontinuance ofservice to the customer. No interest need be paid after discontinuance of service to such customer if the Utility has made reasonable effort to return the deposit to the customer, his heirs, administrators or assigns.
   1. A reasonable effort will be deemed to have been made by the public utility by mailing the deposit to the customer, his heirs, administrators or assigns, at his last known address.
   
   
   
3. The company shall have reasonable time in which to read and remove the meters and toascertain that the obligations of the customer have been fully performed before being required to return any deposit. top

6. Rendering and Payment of Bills
      Bill will be rendered by the Utility to the customer monthly in accordance with the Rate Schedule selected applicable to the customer's service with the following exceptions:
Residential customers using electric service for house heating shall have the option of paying bills under the Utility's equal payment plan (Budget Plan) where the total service for the succeeding 12 month period is estimated in advance, and bills are rendered monthly on the basis of one-twelfth of the 12-month estimate. The Utility may at any time during the 12-month period adjust the estimate so made, and the bills rendered in accordance with such estimate, to conform more nearly to the actual use of service being experience. The normal equal payment period will be 12-months commencing in any month selected by the Utility. In those cases where billing is commenced during a month which leaves less than 12 month until the beginning of the next normal equal payment period to which the customer is assigned, payments shall be calculated on the basis of the months in such period.
      In case the actual service used during any equal payment period exceeds the bills as rendered on the equal payment plan, the amount of such excess, at the discretion of the Utility, shall be paid on or before the due date of the bill covering the last month of the equal payment period in which such excess appears or such excess may be added to the estimated use for the next normal equal payment period. If the customer discontinues service with the Utility under the equal payment plan, any such excess not yet paid shall become payable immediately. In case the actual service used during the equal payment period is less than the amount paid under the equal payment plan during such period, the amount of such overpayment shall at the option of I the Utility, be either refunded or credited to the customer at the end of the period.
      If a customer fails to pay bills as rendered on the equal payment plan, the Utility shall have the right to withdraw the plan with respect to such customer and to restore the customer to billings as provided for in the applicable Rate Schedules in addition to any other rights which the Utility may have under such Rate Schedules in case of arrearage in payment of bills.
      The Rate Schedules of the Utility are net and all bills are payable at the business offices or authorized collection agencies of the Utility within the time limits indicated on the billings. Bills are due and payable when rendered. Failure to receive bill will not entitle customer to the remission of any charge for non-payment. The word "month" as used herein and in the Rate Schedule is defined to be the elapsed time between 2 successive meter readings approximately 30 days apart. In the event of the stoppage of or the failure of any meter to register the full amount of energy consumed, the customer will be billed for such period on an estimated consumption based upon his use of energy in a similar period of like use.
      When Utility's is unable to obtain the reading of a meter after I reasonable effort, it may estimate the reading and render a bill I so marked.In the event Utility's meter fails to register properly for any reason. Utility shall estimate Customer's energy use and/or maximum load for the corresponding period.When Utility is required to re-process a check rendered for payment of a Customer's bill due to non-sufficient funds, a charge as indicated in the Utility's current "Appendix B" will be added to Customer's billing.  top

7. Denials or Continuance of ServicE
Customer's who have not contracted for service for a specified term may have service discontinued by giving notice at Utility's office of the date on which Customer desires that service be discontinued. Utility will endeavor to obtain the final meter reading on the date Customer specifies in his notice, but shall not be obligated to do so unless Customer's notice provides Utility at least three working days. Customer shall be obligated to pay for service rendered to Customer until the final meter reading is obtained by Utility and shall pay the minimum charge for remainder of the month if service has not been taken for the full month.
      Customer's who have contracted for service for a specified term may have service discontinued by giving notice at Utility's office and agreeing to pay for service used to the date of disconnection and for the minimum charges which would be due Utility for the remaining period of the contract in accordance with the contract provisions.
      The Utility reserves the right to discontinue its service after three (3) days' notice personally or in writing in case the customer is in arrears in the payment of bills or for failure to comply with these terms and conditions. When the supply of electricity has been cut off upon customer's default, the Utility will not be obligated to restore service until the customer:

1. has made application for service and paid all bills due for service previously furnished
2. has made a satisfactory deposit, if required, to insure payment of future bills.
3. has paid the cost of reconnection at the location so disconnected. The reconnection charge shall be as indicated in the Utility's current Non-Recurring Charges Document
4. has corrected, to the satisfaction of the Utility, the operating violations and customer's facilities and operations to comply with these terms and conditions.

The Utility may deny service to anyone who is indebted to Utility for service rendered at another location.
Any discontinuance of service shall not terminate the obligations under the applicable Rate Schedule between the Utility and the customer nor shall it abrogate any minimum charge, which may be effective.
      Utility may discontinue service to any Customer without notice for any of the following reasons:

1. When, in the Utility's opinion, a condition exists that is dangerous or hazardous to life, physical safety or property;
2. When emergency repairs must be made to Utility's facilities or system;
3. When there has been tampering with Utility's meters or equipment or evidence of fraudulent or unauthorized use of energy in such a manner as to circumvent Utility's meter; or
4. When ordered to do so by a court, the Indiana Utility Regulatory Commission, another duly authorized public authority or authorized governmental agency.Discontinuance of service in accordance with the provisions stated above shall not constitute a breach of any obligation of Utility under any contract for service with Customer, and Utility shall not in any case be liable to Customer for any damages resulting from such discontinuance of service.

Discontinuance of service in accordance with the provisions stated above shall not constitute a breach of any obligation of Utility under any contract for service with Customer, and Utility shall not in any case be liable to Customer for any damages resulting from such discontinuances of service. top

8. Reconnection Charge
      When Utility has discontinued service for nonpayment of a bill, temporary removal of meters, changes in service, or for any other cause, Utility reserves the right to charge Customer an amount for reconnection as indicated in Utility's current Non-Recurring Charges Document. top

9. Service to be Furnished
      When requested by Utility, Customer shall advise Utility of the location of the premises where service is desired and to all equipment to be operated.
      Utility shall advise Customer the character of service to be supplied and shall determine the location of the service connection and the location of the meter.
As the facilities provided by Utility for supplying service to Customer have definite capacity limitations, Customer shall not make any significant increase in requirements without sufficient advance notice to Utility in order to provide a reasonable time in which Utility may increase the capacity of its facilities. Failure to provide such notice to Utility shall make Customer liable for damages, which may be occasioned, to the meters or other facilities by overload.
      Before Utility will make any changes in its facilities to increase capacity to a Customer, a new application or contract for service may be required by Utility. top

10. Customer’s Installation
      All Customer's equipment shall be constructed and maintained subject to approval by the City of Anderson's Electrical Inspector and in accordance with the National Electric Code, any Federal, state or local laws, and Utility requirements in effect at the time of installation.
      Customer shall install and maintain suitable entrance equipment, switches, and protective devices to afford adequate protection to Utility's property and system against faults originating beyond the service connection to Customer. Such service connection is the point of the physical connection between Utility's and Customer's facilities beyond which point Customer receives and assumes responsibility and liability for the service rendered.
      Utility shall have the right to inspect Customer's installation to determine that the use of Customer's equipment will not adversely affect Utility's system or service supplied by Utility to other customers and to refuse to commence service or to continue service when such installation is deemed not to be in good operating condition but Utility does not under any circumstances assume any responsibility or liability for any customer's wiring or equipment.
      The Utility shall make inspections of all temporary service installations. These installations must be installed in accordance with the latest National Electric Code and all requirements of the Utility. The Utility shall not be held liable for any customer's wiring or equipment or the users thereof.& top

11. Extension of Service
      The transmission or distribution lines of the Utility will be extended to such points as provide sufficient load to justify such extensions, or in lieu of sufficient load, the Utility may require payment to offset the construction costs or a long-term contract or such definite and written guarantee from a customer or group of customers in addition to any minimum payment required by a Rate Schedule. This requirement may also be made covering the payment by the customer of the cost of tapping existing transmission or distribution lines for light or power service or both when such service will not provide sufficient load or revenue, in the judgment of the Utility, to justify the cost of tapping said lines.
      In those cases where it is not feasible or practicable to construct lines on public rights of way and it is necessary to secure rights of way on private property or tree trimming permits, the applicant or applicants shall secure the same without cost to the Utility or assist the Utility in obtaining such rights of way on private property or tree trimming permits before construction shall commence. The Utility shall be under no obligation to construct lines in event the necessary rights of way or tree-trimming permits cannot be so obtained. top

12. Utility Equipment on Customer’s Premise
Customer will furnish to Utility a satisfactory location for and/or provide access to Utility's meters and other equipment necessary to provide and measure service and will also furnish to Utility the necessary easements and permits on Customer's premises necessary to install, operate and maintain Utility's facilities required to supply service to Customer. Utility reserves the right to make the final decision as to the location of the meter on Customer's premises and shall determine the location of the service connection.
      When Utility's transformers, meters, or other facilities are to be installed indoors on Customer's premises, Customer shall furnish without cost to Utility a suitable room or vault for housing the equipment. Utility reserves the right to make the final decision as to the location of such room or vault. Such space shall meet the requirements of the National Electrical Code, of any Federal, state or city laws or regulations and of any policies of Utility in effect at the time of the installation.
      Utility may change the location of any or all of its facilities upon request of Customer provided such change will not interfere with or jeopardize Utility's service either to Customer requesting the change or to other customers of Utility and Customer shall reimburse the Utility the entire cost in making such change including the costs of estimates and studies even if the work is not done.
      Customer shall provide protection from loss or damage to Utility property and will be liable to Utility in the event of such loss or damage caused by negligence of Customer or any agent or employee of Customer.
      Customer shall not disconnect, change connections, or otherwise interfere with Utility's meters or other property and shall be responsible to Utility for permitting anyone who is not an agent or employee of Utility to tamper with Utility's property. Customer shall not attach or connect any equipment to Utility's facilities without receiving prior approval from Utility. Properly authorized employees or agents of Utility shall have the right to enter upon Customer's premises at all reasonable times for the purpose of meter reading, inspecting, testing, repairing or replacing any or all of Utility's property used in supplying any service to Customer.
      Upon termination of a contract or discontinuance of service, Utility shall have the right to remove all of its property from Customer's premises. top

13. Liability<
      The Utility will use reasonable diligence in furnishing a regular and uninterrupted supply of energy but does not guarantee uninterrupted service. The Utility shall not be liable for damages in case such supply should be interrupted or fail by reason or an act of God, the public enemy, accidents, labor disputes or orders or acts of civil authority. Further the Utility shall not be liable for damages in case such supply should be interrupted due to causes or conditions beyond the Utility's reasonable control including necessary repairs, breakdowns or injury to the machinery, transmission lines, distribution lines or other facilities of the Utility.
      In case the supply of service is interrupted or sustains other variations such as high or low voltage, loss of neutral, single phasing of three-phase service, phase reversals, or trouble resulting from defects in Customer's wiring or other equipment, Utility shall not be liable to Customer for damages or losses resulting from such interruption or variation in service unless due to the gross negligence of Utility.
      The customer shall provide and maintain suitable protective devices on his equipment to prevent any loss, injury or damage that might result from single phasing conditions or any other fluctuation or irregularity in the supply of energy.
      Unless otherwise provided in a contract between the Utility and customer, the point at which service is delivered by Utility to customer, to be known as "Delivery Point" or "Service Connection", shall be the point at which the customer's facilities are connected to the Utility's facilities. The Utility shall not be liable for any loss, injury, or damage resulting from the customer's use of his equipment or occasioned by the energy furnished by the Utility beyond the delivery point.
The Utility will provide and maintain the necessary line or service connections, transformers (when same are required by conditions of contract between parties thereto), meters and other apparatus, which may be required for the proper measurement and protection to its service. All such apparatus shall be and remain the property of the Utility.
      In the event of loss or injury to the property of the Utility through misuse or negligence of the customer or his employees, the customer shall pay the cost of the necessary repairs or replacement to the Utility.
The Utility may access a tampering fee in cases where the customer or his employees has interfered with, broken meter seals or damaged other equipment owned by the Utility on the customer premises. The customer hereby agrees that no one except the employees of the Utility shall be allowed to make any internal or external adjustments of any meter or any other piece of apparatus, which shall be the property of the Utility. top

14. Metering<
All service supplied by Utility will be measured by meters of standard manufacturers which are owned, installed and maintained by Utility except under rate schedules in which the charges for service are at a flat rate predicated on a fixed use of Utility's or Customer's equipment such as street lighting, outdoor lighting, etc.
      Meter accuracy and periodic tests for accuracy shall be maintained in accordance with the rules and policies of the Indiana Utility Regulatory Commission.
      When a meter is not recording within the limits of accuracy prescribed by such rules, an adjustment to billings may be made in accordance with such rules. top

15. Customer’s Use of Service Resale and Redistribution
      Service shall be used by Customer only for the purpose specified in the applicable contract and in accordance with the applicable rate schedule and no customer shall re-sell such service to a third party by sub-metering such service.
      As of April 2, 1980, service delivered to new multi-unit buildings containing units that are separately rented, leased or owned shall be individually metered for each such occupied unit except for:

1. Service used in hotels, motels and other similar transient lodging.
2. When Customer proves the cost of purchasing and installing the wiring and equipment necessary for individual metering exceed the long-run benefits resulting from energy conservation and efficient utilization of facilities. In the event master metering is approved by Utility, Customer shall own all equipment necessary to take all service through one service connection. top

16. Exclusive Service
      No other electrical service or source of supply shall be used by Customer on the same premises in parallel or in conjunction with Utility's service either by means of a throw-over switch or any other connection except under separate contract specifically providing for reserve, auxiliary, breakdown, standby or cogeneration service. top

17. Temporary Service
      When a customer requests temporary service and the existing utility facilities at the service location are inadequate to serve the proposed load, the Customer shall be required to pay (1) the cost of constructing the facilities to serve Customer including labor, materials, stores freight and handling, and overhead, plus (2) the estimated cost of removing said facilities and returning same to Utility storeroom, minus (3) the estimated salvage value of material returned to Utility storeroom.
      No temporary installation may continue for a period of more than twelve (12) months.
      Service supplied to a temporary service connection will be billed under the applicable rate schedule.
      Customer may be required to make a deposit to ensure payment of the charges under the applicable rate schedule. top

18. Service Connections From Overhead Distribution Systems
      The Utility will designate the point at which the overhead service lines will be connected to the Customer's facilities. The Customer's wires, at the point of connection with the Utility's lines, shall extend at least three (3) feet beyond the outer end of any conduit, weatherproof fitting, or insulator in order to facilitate this condition.
      When a customer requests that service be to a point different than specified by Utility the customer will pay the additional I costs in advance of installation.
      A Residential Customer desiring an underground service from the overhead distribution system shall make arrangements with the Utility for the Utility to install the service. If Utility determines that underground service is feasible, Customer shall enter into a contract with Utility providing for such underground service. Upon the execution of such contract and payment to Utility for the costs incurred by Utility in providing the service, Utility shall proceed with the installation of the underground service.
      Any non-residential customer wanting an underground service from the overhead distribution system must consult the Utility in advance of any equipment installation for the special installation specifications for these types of services. The customer will own, install, and maintain all equipment for the underground service from the point of connection to the Utility's overhead system.
      Any changes made in the service connection at the Customer's request, after original installation, shall be at the Customer's expense. top

19. Service Connection From Underground Distribution Systems
      Service from an underground distribution system is subject to special conditions and policies making it necessary to consult the Utility before wiring or rewiring the premises. When an underground service is to be installed, the Utility will designate the point at which the Utility's underground lines will be connected to the Customer's facilities.
      A Residential Customer desiring an underground service I from an underground distribution system shall make arrangements with the Utility for the Utility to install the service and the Customer shall enter into a contract with Utility for providing such underground service. Upon the execution of such contract and payment to Utility for the costs incurred by Utility in providing the service, Utility shall proceed with the installation of underground service.
      Any non-residential customer wanting an underground service from an underground distribution system must consult the Utility in advance of any equipment installation for the special installation specifications for these types of services. The customer will own, install, and maintain all equipment for the underground service from the point of connection to the Utility's underground system.
      Any changes made in service connection at the Customer's request, after the original installation, shall be at the Customer's expense. top

20. Power Installation
      The Utility supplies different voltages and types of service in various locations. In all cases, the Utility must be consulted regarding the character of serviced available at any particular location. Service to any intermittent or highly fluctuating load must be reviewed and approved by the Utility prior to the installation of such equipment.
      The Utility will supply single phase or polyphase service for power in accordance with the following general provisions.

1. Installation having a motor load aggregating 5 horsepower or less will ordinarily be supplied with single-phase service. Customers requiring polyphase service within this rating should consult the Utility regarding the availability of such service for their particular application.
2. Installations having a motor load aggregating 5 to 71/2 horsepower may be supplied either single phase or polyphase service, depending upon the particular application and the availability of polyphase service at the Customer's premises.
3. Installations having a motor load aggregating more than 71/2 horsepower will ordinarily be supplied with polyphase service unless single-phase service is the only service available at the Customer's premises.

The Utility may require the use of such starting or current limiting equipment as may, in its option, be necessary for use with any motor or apparatus to prevent undue disturbance, unbalance, or voltage fluctuations on its lines. Electric welders, X-ray devices and similar equipment usually require a separate power supply for satisfactory operation. The Utility should be consulted in every case prior to the installation of such equipment.
      All apparatus used by the customers shall be of such type as to secure the highest practicable commercial efficiency, power factor and the proper balancing of phases. Motors which are frequently started or motors arranged for automatic control must be of a type to give maximum starting torque with minimum current flow. top

21. Residential Service
      Individual residences shall be served individually with single I phase service under the Residential Service Rate Schedule.Customer may not make service for 2 or more separate residences or apartments through a single point of delivery under the Residential Service Rate Schedule irrespective of common ownership of the several residences or apartments. In the case of an apartment house with a number of individual apartments the landlord shall have the choice of providing separate wiring for each apartment so that the Utility may supply each apartment separately under the Residential Rate Schedule or of purchasing the entire service through a single meter under the General Service Rate Schedule. top

22. Radio and Television Interference
      Any customer operating equipment such as neon, fluorescent or other type of gaseous tube lighting including signs, or other apparatus that is found to be causing radio and television interference will be requested to discontinue use of such equipment or apparatus or to install corrective equipment to eliminate the radio and television interference. Failure or refusal to comply with the above shall be considered sufficient cause to discontinue service. In such a case, the service shall not be reconnected until the Utility is assured that the radio and television interference-creating device has been corrected or eliminated. top

23. General
      Electric service will be supplied by the Utility subject to the provisions or orders, amendments and interpretations thereof of any governmental body having authority or jurisdiction over such service, notwithstanding anything to the contrary in these General Terms and Conditions of Electric Service.
      No attachments of any kind whatsoever may be made to the Utility's lines, poles, cross arms, Structures or other facilities without the express written consent of the Utility. top