Who I Call to Report my Outage
Call 648-6484 to report an outage at your location. If the auto-attendent answers the call and the
system does not recognize your number please leave a detailed message with your address and name. This information will speed the restoration time of
your outage.
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What Happens when I report an Outage
Anderson Municipal Light & Power's outage management system logs that report and begins predicting the cause or the main location of the outage. This
prediction process allows our dispatchers to manage the outage more efficiently. As the dispatchers work the outage the auto-attendent will update the
status of the outage for our customers so they are able to if a crew has been assign yet to the outage, if crews are on-site working the outage, etc.
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What are the priorities for power restoration
- Public Safety Hazards
- Transmission Lines
- Public Health & Safety Facilities
- Substations
- Three-Phase Primary Lines(Major Circuits)
- Two-Phase & Single-Phase Lines(Small Neighborhoods)
- Secondary Lines(Individual Homes)
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Who is Considered a High Priority Customer
The following is a list of High Priority Customers. The order is not necessarily the order of importance.
- Pubic Saftey
- City Utilities
- City Hall
- Public Health & Saftey Facilities
- Extended Care Facilities
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My Neighbor has Power But I Don't
There are a few possible reasons:
- Could be on a different circuit
- Could be on different phases
- Neighbor could be using a generator
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What are AML&P's Policies for Reducing Power Outages
The most important policy we carry out as your provider of electricity is trimming trees. We have seen outages
decrease dramatically with the trimming of trees. AML&P is also constantly evaluating the entire system to
assure the qualty of the electrical facilities.
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